Return Information

Start You Return from the Mizuno Return Portal here.

Return Policy for Online Purchases

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online at on the Mizuno Returns Portal.  Returns may generally be initiated within 30 days of the product shipment date. Extended return options may be available during special events, promotional periods, or for circumstances outside of Mizuno’s control. Once a return is initiated, the returned item must be received within 2 weeks, or the return will be cancelled. To receive full product credit, your item must be returned to the merchant shipper. If you use Mizuno’s shipping method, Mizuno will provide a prepaid return label and deduct the $8 return label fee from your refund. The fee will be waived if you elect to receive the refund as a Mizuno eGift Card. Returned items must be new and unused, with the original packaging and tags. Items that do not meet these requirements will be rejected and returned to you. Please visit our help page for questions or additional assistance in processing a return.

 

Refunds

Refunds for returned items are applied to the original payment method used to place the order unless you elect to receive the refund as a Mizuno eGift Card. This would include the original credit card that was used at the time of purchase. Refunds to your credit card typically take up to 7 business days following successful receipt of returned goods and post to your credit card statement. Depending on the billing cycle, it can take 1 to 2 billing cycles for the refund to post to your account.

In cases where the original credit card used for a purchase has been lost or stolen, we are unable to process refunds to a different credit card due to compliance and security protocols. In such instances, refunds will be provided as store credit, in the form of a gift card, or through an exchange of the returned product.

 

Mizuno Event Sales Return Policy

New, unopened items may be returned within 30 days of purchase for a full refund. Items must be returned to Mizuno in original condition and packaging. All returns must be accompanied with a proof of purchase, no exceptions.

• To initiate a return during a Mizuno Event, please re-visit our event booth.
• To initiate a return after a Mizuno Event has passed, please visit our help page.

 

Refunds are applied only when Mizuno has received and inspected merchandise. In the event that you need to ship items back to Mizuno for return, we recommend using a shipping method that can be tracked and insured for your protection. Once a return has been initiated, it is your responsibility to ensure we receive the products. Shipments lost in transit will not be refunded. *Re-stocking fees may be applicable.

 

Mizuno Official Retail Store Return/Exchange Policy

Returns and exchanges must be made at the same Mizuno retail store where the original purchase was made and must be accompanied by the original purchase receipt. Mizuno retail stores are unable to process returns or exchanges for purchases made at another Mizuno retail store or through the Mizuno online store. Returned items must be new and unused, with the original packaging and tags. Items that do not meet these requirements will be rejected.

 

Restricted Returns

Mizuno custom orders, including custom golf clubs and custom baseball or softball gloves, are not eligible for return or exchange. Please review and confirm all customization/personalization details before placing your order. Gift cards and special or limited release items are also non-returnable and not eligible for exchange.